Refund policy
Returns
We accept returns for 30 days from the date you received your order. After 30 days we cannot offer a refund or exchange.
To be eligible for a return, items must be unused, in the same condition you received them, and in the original packaging. Partial returns are not accepted, so all items from your order must be included. We require a receipt or proof of purchase to complete your return.
Damaged orders
If your order arrives damaged due to shipping or our error, we will replace the damaged items at no cost to you. Please contact us right away so we can make it right.
How to start a return
Email sales@cheapcarts.com with the subject "Returns" and include your order number, name, and the reason for the return. We will send instructions on where to ship the returnable goods.
Non-refundable items
The following are not eligible for returns, refunds, or exchanges:
- Custom orders, since they are made to your specification and are not stock items
- Sample packs, which are sold for testing compatibility with your oil and filling process
- Terpenes
- Sale items
- Used or partially used items
Exchanges
We replace items only if they are defective or damaged. To exchange an item for the same item, email sales@cheapcarts.com.
Return shipping
You are responsible for return shipping costs, and shipping costs are non-refundable. If you receive a refund on an order that shipped free, the original shipping cost is deducted from your refund.
We recommend getting proof of postage when returning goods. For returns over $75, consider a trackable shipping service or shipping insurance, since we cannot guarantee we will receive your returned item.
Refunds
Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund was approved. Approved refunds are processed and credited to your original payment method shortly after.
Late or missing refunds
If you have not received an approved refund, check your bank account first, then contact your credit card company, since it can take time for a refund to post. If you have done both and still have not received it, email us at sales@cheapcarts.com.