Frequently Asked Questions

• We only ship within the USA.
• Shipping address must be the same as the billing address.

• Typically orders are shipped within 24-48 hours. Expect your domestic order to arrive within 2-6 business days. 
• Orders do not ship out on weekends. 
• Shipping times might vary depending on location, shipment method and other factors.

• Orders over $49.99 will have optional free standard shipping.
• Orders under $50.00 will be charged for shipping depending on your chosen delivery method and location. Full price will be displayed at checkout. 
• Expedited shipping options are available for purchase at checkout.

• Terpenes are classified as harzardous items and can only be shipped via Ground Shipping methods. 

• If your order includes Terpenes and you select an expedited shipping method at checkout, we will change the shipping method to Ground. 

Your satisfaction is very important to us. We offer a 30-day Return Policy:

• If a product was damaged upon delivery we will replace the damaged items at no cost to you. Contact us right away about any damaged goods.
• Timing: we have a 30-day Return Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email sales@cheapcarts.com with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide you with instructions where to send the returnable goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

*Non-refundable items: custom orders, terpenes and sample packs.

• Custom orders are not eligible for returns, refunds or exchanges.

Terpenes are not eligible for returns, refunds or exchanges.

Sample packs are not eligible for returns, refunds or exchanges.

All orders must be age verified prior to completing the order.

To place an order, simply add as many items as you wish to your shopping cart. Once you are ready to proceed with the order - do so by going to the cart and clicking "Checkout". Age verification is mandatory for all orders. Please complete the age verification to proceed to checkout. Follow the instructions by providing us with delivery information and select a payment method - we will ship your package typically within 48 hours (in-stock items only).

Our support team is always happy to guide you at any step!

Please contact us if you have a bulk order request (1,000pcs or larger) outside of the USA.

Filling instructions are posted on each product page.

Filling our cartridges and disposables is very simple and when performed properly you will not experience any issues/leaks. Be aware of your filling material's viscosity as it determines which size intake holes are needed. Our most popular and in-stock intake hole size is 2.0mm. If you are using thin oil and require smaller intake holes we welcome custom orders which may extend delivery time an extra 6-8 weeks. 

Yes! Adding your logo to our vape cartridges and disposables is a key part of our customization services. We will work with you to create on-brand and distinctive designs that make your products stand out in the market.

Absolutely! We offer a wide range of custom color options for our vape cartridges and disposables. Whether you have a specific color scheme in mind or need assistance choosing the perfect colors, we can help bring your vision to life.

Yes, you can customize the oil inlet hole sizes on our cartridges. This allows you to optimize the performance of your cartridges based on the viscosity of your oil, ensuring a smooth and efficient vaping experience.

We offer customization options for various materials used in our vape products. Whether you need specific materials for the body, mouthpiece, or other components, we can accommodate your requirements to ensure your products meet your standards.

If your brand is ready to create a unique and exclusive design, we offer bespoke design services using our proven technology. Our team will collaborate with you to develop a distinctive product that reflects your brand's identity and stands out in the market.

Contact us today to get started.

The Minimum Order Quantity (MOQ) for customization varies by product, starting at as little as 1,000 pieces. Contact us for specific details on the MOQ for your desired customizations.

The customization process typically takes 6-8 weeks, depending on the complexity of the design and the volume of the order. We work closely with our clients to ensure timely delivery of custom products that meet their specifications.